SERVICE TERMS

Terms of Service

These terms govern access to and use of Over To AI, including business workspaces, AI employees, public customer chat and integrations.

Effective 14 August 2026

1. Agreement

By creating an account, accessing a workspace or using Over To AI, you agree to these Terms of Service. If you use the service for a business or other organisation, you confirm that you have authority to accept these terms for it. If you do not agree, do not use the service.

2. The service

Over To AI provides configurable AI employees and connected workflow tools. Features may include customer conversations, lead and booking management, quotes and invoices, knowledge storage, email delivery, calendar connections, files, approvals and usage reporting.

Some features are early-stage, labelled as coming soon, or made available for testing. We may improve, replace or withdraw features, while taking reasonable steps to avoid unnecessary disruption.

3. Accounts and workspaces

  • You must provide accurate account and organisation information and keep it current.
  • You are responsible for authorised users, account credentials and activity in your workspace.
  • You must promptly tell us if you suspect unauthorised access or a security incident.
  • You may not share access in a way that bypasses agreed user or subscription limits.

4. Your business data and instructions

You retain ownership of information, documents and other content you submit. You give Over To AI a limited permission to host, copy, process and transmit that content only as needed to operate, secure and support the service and follow your authorised instructions.

You are responsible for having a lawful basis to collect and use information about your customers, staff and other people. You must provide any notices and obtain any permissions required for public chat, calendar invitations, emails, recordings, uploads or other processing you configure.

5. AI-generated output

AI employees may generate text, calculations, suggested actions, quotes, invoices, booking details and other drafts. AI output may be inaccurate, incomplete or unsuitable. It is not legal, tax, accounting, medical, engineering or other professional advice.

You remain responsible for reviewing important output, verifying prices, taxes, dates, customer details and regulatory requirements, and deciding whether to approve, send or rely on it. You must keep suitable human oversight for customer-facing and legally significant actions.

6. Public customer chat

A workspace may publish a link that allows its customers to speak with Nandi without an Over To AI account. The workspace owner is responsible for how that link is distributed, its customer notices and the services offered through it. Public users must not submit passwords, banking credentials, identity documents, unlawful content or information unrelated to the enquiry.

7. Integrations and third-party services

Optional integrations, including Google Calendar, authentication, hosting and email delivery, rely on third-party services. Their own terms and policies apply to their services. You authorise Over To AI to exchange the minimum information reasonably required to provide a connected feature.

You may disconnect an integration, but doing so may stop related features. We are not responsible for a third party's outage, change, suspension or independent handling of information, although we will take reasonable care in selecting and configuring providers.

8. Acceptable use

You may not use Over To AI to:

  • Break the law, violate another person's rights or process personal information unlawfully.
  • Send spam, deceptive messages, malware or abusive content.
  • Impersonate another person or misrepresent AI output as independently verified.
  • Probe, disrupt, overload or bypass the service's security, access controls or usage limits.
  • Copy, reverse engineer or resell the platform except as expressly permitted by law or a written agreement.
  • Use the service for high-risk decisions without qualified human review and all safeguards required by law.

9. Over To AI intellectual property

Over To AI and its licensors retain all rights in the platform, software, designs, documentation, brands and underlying technology. These terms give you a limited, non-exclusive, non-transferable right to use the service for your internal business purposes while your access remains active.

Feedback and suggestions may be used to improve the service without an obligation to compensate you, provided we do not publicly identify you without permission.

10. Fees and plans

Where a paid plan applies, its price, included features, usage limits, billing interval and cancellation terms will be shown or agreed before charges begin. Taxes may be added where required. Unless an agreed order says otherwise, changes to future pricing will apply only after reasonable notice.

11. Availability, maintenance and changes

We aim to provide a dependable service but do not promise uninterrupted or error-free availability. Maintenance, provider outages, security events and circumstances outside our reasonable control may affect access. We may apply reasonable limits to protect users, control abuse or maintain performance.

12. Suspension and termination

You may stop using the service at any time. We may suspend or terminate access where reasonably necessary for security, non-payment, unlawful or harmful use, a material breach of these terms, or a third-party dependency that can no longer lawfully support the service. Where practical, we will give notice and an opportunity to correct the issue.

On termination, access to workspace data may end. Contact support@overtoai.com before termination if you require a reasonable data export. Some records may be retained where required for security, disputes or legal compliance.

13. Warranties and liability

The service is provided with reasonable care, but to the extent permitted by law we do not warrant that it will always be available, meet every business requirement or produce error-free AI output. Nothing in these terms excludes a warranty, remedy or liability that cannot lawfully be excluded, including applicable rights under South African consumer law.

To the extent permitted by law, Over To AI is not liable for indirect, consequential or special loss, lost profits, or loss caused by unreviewed AI output, inaccurate customer-supplied information, misuse of the service, or an independent third-party service. Any limitation will be applied only to the extent it is fair, reasonable and lawful in the circumstances.

14. Governing law and disputes

These terms are governed by the laws of South Africa. The parties should first try in good faith to resolve a dispute through written discussion. If it cannot be resolved, it may be referred to a court with jurisdiction, subject to any mandatory consumer right to use another forum.

15. Changes and contact

We may update these terms as the service develops. Material changes will be communicated reasonably and will apply prospectively. Continued use after an updated version takes effect means you accept it.

Questions about these terms may be sent to support@overtoai.com.